Shipping Policy
Last updated: April 03, 2022
Thank you for shopping at PropTroniX.
These are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or
delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a
few days. Please allow additional days in transit for delivery. If there will be
a significant delay in shipment of your order, we will contact you via email or
telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout
| Shipment Method | Estimated Delivery Time | Shipment Cost |
|---|---|---|
| Royal Mail 2nd Class Recorded | 3-5 business days - Tracked | Royal Mail's Standard Rate Based on Total Weight |
| Royal Mail 1s Class Recorded | 2 business days - Tracked | Royal Mail's Standard Rate Based on Total Weight |
| Royal Mail Special Delivery | 1-2 business days - Signed & Tracked | Royal Mail's Standard Rate Based on Total Weight |
| Royal Mail International Delivery | 3-5 business days - Signed & Tracked | Royal Mail's Standard Rate Based on Total Weight |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or BFPO addresses
At present we DO NOT ship to P.O. boxes or BFPO boxes
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
PropTroniX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Damages
PropTroniX is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping
If shipping is not available for your county please contact us
Returns
PropTroniX will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase.
We will notify you once this has been completed through email. (PropTroniX) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: http://www.proptronix.co.uk/index.php?route=information/contact